Shipping & Refunds
Transparent information about our shipping processes, delivery timelines, and refund policies
🚚 Shipping Information
At Chem Wizards, we prioritize secure, discreet, and timely delivery of all orders. Our shipping processes are designed to ensure your research materials arrive safely and confidentially.
📦 Packaging & Discretion
We employ a multi-layer discreet packaging system to protect your privacy and ensure product integrity:
Primary Containment
Vacuum-sealed barrier protection to prevent moisture damage and preserve product integrity.
Secondary Concealment
Disguised as everyday items (supplement bottles, electronics accessories, etc.) with no product identification.
Tertiary Packaging
Plain outer box or envelope with generic sender details and no company branding.
Note: No invoices or product names are included inside the package. All packages are tamper-evident with security seals.
⏱️ Processing Time
Orders are processed and shipped quickly to minimize delays in your research:
- Orders placed before 2:00 PM EST on business days are shipped the same day
- Orders placed after cutoff time are shipped the next business day
- Weekend orders are processed on the following Monday
🌍 Shipping Options & Timelines
We offer multiple shipping methods to meet different needs and budgets:
Canada Domestic
1-2 business days
Xpresspost with tracking
USA Shipping
2-4 business days
Tracked packet with customs optimization
International
3-5 business days
Stealth shipping with multiple origin points
Express Options
Expedited shipping available
Contact support for urgent delivery needs
Please Note: Shipping times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. International customers are responsible for understanding their country's import regulations.
🛃 Customs & International Shipping
We've developed sophisticated strategies to optimize international delivery success:
- Multiple shipping origin points (Canada, EU, US) to optimize customs clearance
- Customs-friendly declaration values (under $50)
- Discreet packaging designed to avoid unnecessary attention
- No product information on customs declarations
📊 Order Tracking & Support
📮 Tracking Information
We provide tracking for most shipments:
- Tracking numbers are emailed once your order is shipped
- Most tracking becomes active within 24 hours of shipment
- Untracked shipping options available for enhanced discretion
❓ Delivery Issues
If you experience any issues with delivery:
- Allow 10 business days for domestic delivery before reporting issues
- Allow 15 business days for international delivery before reporting issues
- Contact support with your order number for assistance
- We'll investigate and provide solutions based on the specific situation
Pro Tip: For the best delivery experience, ensure your shipping address is complete and accurate. PO Boxes and package pickup locations are supported where available.
💸 Refunds & Returns Policy
At Chem Wizards, we stand behind our products and services. Our refund policy is designed to be fair while accounting for the unique nature of our business.
✅ Eligibility for Refunds/Reshipments
We offer refunds or reshipments in the following circumstances:
- Non-delivery due to shipping issues (with proper documentation)
- Seizure by customs (with official seizure notice)
- Incorrect product shipped (must be reported within 7 days of receipt)
- Significant quality issues (with supporting evidence)
❌ Non-Refundable Situations
Due to the nature of our products, we cannot offer refunds for:
- Change of mind or research direction
- Incorrect ordering (wrong product or quantity selected)
- Failure to provide proper shipping information
- Products that have been opened or used
- Local legal issues in the recipient's country
Important: We do not accept returns of research chemicals for safety and legal reasons. All sales are final unless otherwise specified in this policy.
🔄 Reshipment Policy
For qualifying issues, we offer reshipment under these conditions:
- First-time seizures: One free reshipment with enhanced stealth
- Non-delivery: Reshipment after investigation confirms loss
- Shipping errors: Immediate reshipment of correct items
- Reshipments may be sent from different locations for better success rates
⏰ Refund Processing
When refunds are approved:
- Refunds are issued to the original payment method
- Crypto refunds may take 1-3 business days to process
- Fiat refunds may take 3-7 business days to appear in your account
- Partial refunds may be issued in cases of partial orders or quality issues
Note: To initiate a refund or reshipment request, please contact our support team with your order number and detailed explanation of the issue. We aim to respond to all requests within 24 hours.
📞 Contact Support
Our support team is here to help with any shipping or refund-related questions:
Email Support
Support@chemwizards.ca
Include your order number for faster service
Response Time
Typically within 2 hours
24/7 support for urgent shipping issues
Encrypted Communication
PGP encryption available
For sensitive shipping or refund discussions
Tip: For the fastest resolution to shipping issues, please have your order number ready and provide as many details as possible about the situation.