Frequently Asked Questions

All orders ship from our fulfillment centers in Canada, the USA, or Europe. We serve customers worldwide, but shipping is fastest within Canada, USA, and Europe (1–5 business days depending on service). For other regions, please contact support before ordering. We use FedEx, EMS, DHL, Canada Post, and UPS — clients can request a specific carrier.

Canada

USA

Europe

Global shipping

Express Shipping: 1–2 business days (Canada, USA, Europe).
Standard Shipping: 3–5 business days.
Delivery times may vary due to customs or local delays. We provide live tracking for every order. All shipments are discreet and unmarked.

Absolutely. All orders are shipped in plain, unmarked packaging — no product names, no company logos, no external indicators. Inner containers are sealed to prevent leaks or odors. Your privacy is our priority.

Yes, we ship to PO Boxes and also offer hotel deliveries. Please provide accurate address details and any special instructions at checkout. For hotels, include the guest name and reservation number if possible.

All our products are >98% pure (verified by HPLC or GC-MS). Many compounds exceed 99% purity. We work exclusively with ISO-accredited manufacturers and provide Certificates of Analysis (CoA) upon request for qualified researchers.

Yes. Email our support team at Support@chemwizards.ca with your order number or product interest. We will share the latest batch CoA, including purity data and residual solvent analysis, for research documentation.

Canada: Interac e-Transfer
Global: Cryptocurrency (Bitcoin, Ethereum, Tether) → 5% discount
USA: Apple Pay, Cash App, Chime, Zelle
Europe: Bank Transfer / Revolut
Multiple discreet manual payment options are shown at checkout. After placing your order, you receive detailed payment instructions via email.

Once you checkout, you will receive an order confirmation email containing specific payment instructions based on your selected method. Complete the payment and verify with our team (reply to the email or live chat). After confirmation, your order is dispatched immediately — tracking provided within hours.

Yes! Pay with Bitcoin, Ethereum, or Tether (USDT) and receive an automatic 5% discount on your entire order. The discount is applied at checkout when selecting crypto as the payment method.

If your order is not delivered (tracking shows lost, stuck, or never arrived), you are entitled to a 100% money-back refund or one free re-shipment. Contact support immediately. Our success rate is 98%, but we honor this guarantee fully.

Notify us within 48 hours of receipt with photos of the damage or incorrect items. Our team will arrange a replacement or issue a refund based on the situation. Partial refunds may be offered for missing items.

Orders can be canceled before dispatch by contacting our support team. Once an order has been shipped, cancellation is not possible. Please reach out as soon as possible if you need to modify or cancel.

Based on historical shipping data, 98% of our orders are successfully delivered on the first attempt. In the rare 2% where delivery fails (due to carrier errors, incorrect address, or customs refusal), we provide a free re-ship or full refund.

Absolutely not. All products sold by Chem Wizards are intended solely for research purposes / in-vitro laboratory use only. They are not approved for human or veterinary consumption. By ordering, you confirm that you will use them responsibly within a controlled research environment.

Yes. You must be 21 years or older to purchase from Chem Wizards. Age verification may be requested for certain orders.

Regulations vary by country. It is your responsibility as the researcher to verify local laws regarding the import of chemical reference standards. Chem Wizards ships in compliance with Canadian, US, and European export laws, but we cannot guarantee clearance in every jurisdiction. Contact your local customs office for guidance.

Once your order is dispatched, you will receive an email with a live tracking link and carrier name (FedEx, DHL, UPS, EMS, or Canada Post). You can also track your order at https://chemwizards.ca/track-order/ using your order number.

Email us at Support@chemwizards.ca — we typically reply within 4-12 hours. Live chat is also available on our website during business hours. For urgent order issues, please include your order number in the subject line.

Orders are dispatched immediately after payment confirmation (usually within 24 hours, often same day). Once our team verifies your payment, you’ll receive tracking details promptly.