Frequently Asked Questions

Chem Wizards is a Canada-based supplier of premium research chemicals serving the global scientific community. We provide high-purity compounds for research purposes, with a focus on discretion, reliability, and customer support.

All our products are intended for research purposes only and are sold as not for human consumption. It is the buyer's responsibility to ensure compliance with local laws and regulations in their country or region.

Yes, we ship to most countries worldwide. However, some restrictions may apply based on local regulations. Customers are responsible for understanding their country's import laws before ordering.

Our ordering process is simple:

1. Browse our product catalog and add items to your cart
2. Proceed to checkout with just your email and delivery address
3. You'll receive payment instructions via email with a unique Order ID
4. Complete payment using your preferred method
5. We'll process and ship your order promptly

We offer multiple payment options:

• Global: Bitcoin, Ethereum, Tether (5% discount)
• Canada: Interac e-Transfer
• USA: Apple Pay, Cash App, Chime, Zelle
• Europe: Bank Transfer, Revolut

We offer a 5% discount for cryptocurrency payments because they provide enhanced privacy, lower transaction fees, and faster processing times compared to traditional payment methods.

After placing your order, you'll receive an email with:

1. Your unique Order ID
2. Payment instructions for your selected method
3. The exact amount to send (including any discounts)
4. Where to send the payment

Once payment is received and confirmed, we'll process your order.

Confirmation times vary by payment method:

• Cryptocurrency: Typically within 1 hour of network confirmation
• Fiat payments: Usually within 24 hours

We offer several shipping options to meet different needs:

• Standard Shipping: Regular delivery with tracking
• Express Shipping: Faster delivery for urgent orders
• Stealth Shipping: Enhanced discreet packaging (additional fee applies)

We take discretion seriously with triple-layer protection:

1. Primary containment: Vacuum-sealed barrier
2. Secondary concealment: Disguised as everyday items (supplement bottles, electronics accessories, etc.)
3. Tertiary packaging: Plain outer box or envelope with no company branding

No invoices or product names are included inside the package.

Shipping times vary by destination:

• Canada: 1-2 business days (orders before 2:00 PM EST ship same day)
• USA: 2-4 business days
• International: 3-5 business days

Yes, for most shipping methods we provide tracking information once your order has been shipped. For enhanced discretion, we offer untracked shipping options upon request.

We have a proactive reshipment policy:

• If your package is lost in transit, we'll reship your order
• If seized by customs, we'll reship once with enhanced stealth (some restrictions apply)
• You must provide documentation of seizure when requested

Please see our full Terms & Conditions for complete details.

We maintain rigorous quality control standards:

• All products are sourced from reputable laboratories
• Each batch undergoes third-party testing for purity and composition
• We provide Certificates of Analysis (COAs) for all products
• Proper storage conditions are maintained for sensitive materials
• Regular equipment calibration and maintenance procedures

Yes, COAs are available for all our products. You can request them before purchase or find them linked on product pages. Each shipped order includes a copy of the COA for the specific batch you receive.

We can provide general information about product properties and safe handling procedures. However, we cannot provide guidance on specific research applications, dosing, or human use. Researchers are expected to have the proper knowledge and credentials to handle these compounds safely and legally.

When handling research chemicals:

• Always use proper personal protective equipment (gloves, goggles, lab coat)
• Work in a well-ventilated area or fume hood
• Follow proper laboratory safety protocols
• Have safety data sheets (SDS) available for all chemicals
• Know emergency procedures for exposure or spills

We implement multiple layers of privacy protection:

• SSL-encrypted website (HTTPS) for all transactions
• Guest checkout only—no account registration required
• Minimal data collection (only email and delivery address)
• Automatic deletion of customer data after 14 days
• No data sharing with third parties
• Encrypted email support available

We practice minimal data retention:

• We only store your email and delivery address
• No personal identification documents are required
• All data is automatically deleted after 14 days
• Payment information is handled by payment processors, not stored by us

Yes, we offer multiple secure communication options:

• Standard email through our encrypted support system
• PGP encryption for sensitive communications (key available upon request)
• Secure contact forms on our website