Privacy Policy

Our commitment to privacy

Chem Wizards (“we,” “us,” or “our”) operates the website https://chemwizards.ca/. We are committed to protecting the privacy and security of our customers, researchers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our support team. Because we sell research chemicals intended solely for laboratory use (adults 21+), we handle all personal data with extra discretion.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

1. Information we collect

We collect only the information necessary to process orders, provide shipping updates, and comply with legal obligations. This includes:

• Personal identification information: Name, email address, shipping address, billing address, phone number (optional for courier).
• Payment information: We do NOT store full credit card details. For manual payments (Interac e-Transfer, crypto, Apple Pay, Zelle, bank transfer), payment instructions are sent via email, and we only record transaction confirmation and method used.
• Order history: Products purchased, tracking numbers, delivery status, communication with support.
• Technical data: IP address, browser type, device information, and cookies for website functionality (no tracking for marketing without consent).

We do not collect sensitive data such as government IDs unless required for age verification in specific cases (with explicit consent).

2. How we use your information

Your data is used exclusively for:

• Processing and fulfilling your orders (including discreet packaging and shipping).
• Communicating order confirmations, payment instructions, and tracking updates.
• Providing customer support (email responses, live chat).
• Improving our website, fraud prevention, and ensuring compliance with age restrictions (21+).
• Sending service-related announcements (never spam; you can opt out of non-essential emails).

We never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data sharing & third parties

We share your information only with trusted service providers essential to our operations:

• Shipping carriers: FedEx, EMS, DHL, Canada Post, UPS — to deliver your order. They receive your name, address, and tracking details.
• Payment processors: For manual payment verification, we do not share data with external gateways except for fraud checks.
• Legal compliance: If required by law, court order, or to protect our rights, we may disclose information to authorities.

All third-party partners are contractually obligated to keep your data confidential and use it solely for the services they provide to Chem Wizards.

4. Data security & retention

We implement industry-standard security measures to protect your personal information, including encrypted connections (SSL), restricted access to order data, and regular security audits. Our website and internal systems are designed to prevent unauthorized access, disclosure, or alteration.

We retain your order information for as long as necessary to fulfill legal obligations (e.g., tax records, dispute resolution) — typically up to 5 years. You may request deletion of non-essential data by contacting Support@chemwizards.ca.

5. Cookies & tracking technologies

Our website uses essential cookies to provide core functionality: cart management, checkout process, and user preferences. We do not use third-party advertising cookies or analytics that track behavior across other websites. You can disable cookies in your browser settings, but some features (like adding products to cart) may not work correctly.

We may use first-party session cookies that expire when you close your browser. No personal data is stored in cookies beyond your current session.

6. Your privacy rights

Depending on your location (e.g., EEA, UK, California), you may have the following rights regarding your personal data:

• Right to access – request a copy of the data we hold about you.
• Right to rectification – correct inaccurate or incomplete information.
• Right to erasure (“right to be forgotten”) – request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing – limit how we use your data.
• Right to data portability – receive your data in a structured format.
• Right to object – to certain processing activities.

To exercise any of these rights, please email Support@chemwizards.ca with the subject “Privacy Request”. We will respond within 30 days. We may verify your identity before fulfilling the request.

7. Age restriction & responsible disclosure

Our products are intended for adults aged 21 years or older for research purposes only. We do not knowingly collect information from individuals under 21. If we discover that a user under 21 has provided personal data, we will delete it immediately. By using our website, you confirm that you meet the age requirement.

All transactions are processed with the understanding that products are for laboratory research — not human consumption.

8. International data transfers

Chem Wizards operates fulfillment centers in Canada, the United States, and Europe. Your personal data may be transferred to and processed in those countries. We ensure that any cross-border data transfers comply with applicable data protection laws, including standard contractual clauses where required. By placing an order, you consent to such transfers.

9. Third-party links

Our website may contain links to external sites (e.g., payment providers, carrier tracking). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.

10. Children's privacy

Our services are strictly for adults 21+ engaged in legitimate research. We do not market to or knowingly collect data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Effective date” at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact us regarding privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how your data is handled, please contact our Data Protection Officer (DPO) via email:

Support@chemwizards.ca (Subject: Privacy Inquiry)

Alternatively, you may reach us by mail at our registered correspondence address (provided upon request for security reasons). We aim to resolve all privacy-related issues within 15 business days.