Privacy Policy

📋 Introduction

Chem Wizards ("we," "us," or "our") operates the website https://chemwizards.ca (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. By accessing or using our Service, you consent to the practices described in this policy.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

📊 Information We Collect

We collect minimal information necessary to process your orders and provide customer support:

• Personal Information: Email address, delivery address, and preferred shipping method.
• Payment Information: Transaction details (e.g., order ID, payment method), but no financial data is stored by us.
• Communications: Encrypted emails or messages sent to our support team.
• Automatically Collected Data: IP address, browser type, and device information (for security purposes only).

🎯 How We Use Your Information

We use your information solely for the following purposes:

• To process and fulfill your orders, including shipping and delivery.
• To communicate with you about your order (e.g., payment instructions, tracking updates).
• To provide customer support and respond to inquiries.
• To enhance security and prevent fraud.
• To comply with legal obligations.

⚖️ Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your information based on:

• Contractual Necessity: To fulfill orders and provide services.
• Legal Obligation: To comply with applicable laws.
• Consent: Where required, we obtain explicit consent for specific processing activities.

🗑️ Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Order details and communications are automatically deleted after 14 days unless required for ongoing order processing or legal compliance.
• Payment information is retained only until the transaction is confirmed (typically 24 hours for fiat payments, 1 hour for crypto payments).

🤝 Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties, except in the following limited circumstances:

• Service Providers: We may share information with shipping carriers (e.g., Canada Post, DHL) solely for delivery purposes. These partners are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law or to protect our rights (e.g., fraud investigation).
• Business Transfers: In the event of a merger or acquisition, user data may be transferred to the new entity, subject to the same privacy protections.

🌐 International Data Transfers

Your information may be processed in Canada or other countries where our shipping partners operate. We ensure all transfers comply with applicable laws (e.g., GDPR Chapter V) by using encryption and secure channels.

🔐 Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmissions are secured via SSL/TLS encryption.
• Storage: Data is stored on secure servers with restricted access.
• Minimization: We collect only essential information to reduce risks.

📝 Your Rights

Depending on your location, you may have the following rights:

• Access and Correction: Request a copy of your personal information or correct inaccuracies.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Opt-Out of Sale: We do not sell data, but you may opt out of any future sharing.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at support@chemwizards.ca. We respond to all requests within 30 days.

🚸 Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you believe a minor has provided us with data, contact us immediately for deletion.

🔄 Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with an updated "Last Updated" date. Significant changes will be notified via email or a website notice.

📞 Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your data, contact our privacy officer at:

• Email: support@chemwizards.ca (encrypted communication available upon request).
• Response Time: Within 24 hours.

For complaints not resolved to your satisfaction, you may contact the Office of the Privacy Commissioner of Canada (for PIPEDA-related issues) or your local data protection authority.

📋 Additional Disclosures

• No Automated Decision-Making: We do not use automated systems to make decisions about users.
• Third-Party Links: Our Service may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.