Contact Chem Wizards
Direct support for research orders, shipping inquiries, and product questions
Reach our support team
For order issues, tracking updates, delivery guarantees, or product documentation — we’re here to help.
Shipping & Delivery
Tracking issues, lost packages, discreet delivery questions, or carrier requests (FedEx, DHL, UPS, EMS, Canada Post). Our team coordinates live tracking and can initiate a free re-ship or refund under our 98% delivery success guarantee.
Product & Purity Inquiries
All our research chemicals are ≥98% pure. Need a Certificate of Analysis (CoA) or specific batch information? Email us with your order details or research credentials — we provide documentation for qualified buyers.
Non-Delivery / Damaged Items
If your order is not delivered: 100% money-back refund. For damaged or incorrect products, notify us within 48 hours of receipt. We’ll arrange a replacement or partial refund depending on the case.
Order cancellation: Before dispatch only — contact us immediately after placing your order.
Discreet & secure communication
All email correspondence is confidential. We do not share your data. For urgent matters regarding a shipment, include your order number and tracking ID for faster resolution.
Canada
USA
Europe
GlobalEmail support — we reply fast
Support@chemwizards.ca is monitored 7 days a week. Typical response: within 4-8 hours during business days, and within 12 hours on weekends/holidays.
📌 Before emailing, please check your order confirmation email — it contains payment instructions and tracking links. For payment-related questions, our team will provide manual guidance (no automated form needed).
Order & payment workflow
After checkout, you receive an email with payment instructions (Interac, crypto, Apple Pay, Zelle, bank transfer, etc.). Complete payment and verify with our team — then we dispatch immediately. If you haven’t received payment instructions, check spam or email us.
Discreet delivery & tracking
Once shipped, tracking is provided via your preferred carrier. For any delivery exceptions (delayed, “delivered” but not received), contact us immediately to activate our non-delivery guarantee.
Important reminder: All products sold by Chem Wizards are intended for research purposes only — not for human consumption or veterinary use. Age restriction: 21+ only. By contacting us, you confirm that you are a qualified researcher or adult over 21.
📞 For urgent order issues, email is the only official channel. We do not provide phone support to maintain privacy and documentation.
All inquiries handled with confidentiality and respect for research clients.
