General Questions
Q: What is Chem Wizards?
Chem Wizards is a leading research chemical supplier providing high-quality products to scientists, academic institutions, and pharmaceutical companies in Canada. We are dedicated to empowering scientific discovery and innovation.
Q: Are your products legal?
Our products are intended for research purposes only. It is the responsibility of the customers to ensure compliance with local laws and regulations regarding the purchase and use of research chemicals.
Q: How can I contact your customer support?
You can contact our customer support team by sending an email to chemwizards.ca@gmail.com. We strive to respond to all inquiries within 24 hours.
Ordering Process
Q: How do I place an order?
To place an order, follow these steps:
- Browse our product catalog and select the items you wish to purchase.
- Add the selected items to your cart.
- Proceed to the checkout page.
- Provide your shipping details.
- Select your preferred payment method.
- Review your order summary and confirm the purchase.
Q: What payment options do you accept?
We accept the following payment methods:
- Bitcoin: Enjoy a 10% discount on your order when you pay with Bitcoin, a secure and decentralized cryptocurrency.
- Paypal: A widely trusted and convenient online payment platform.
- Interac E-Transfer: A popular payment option for Canadian customers, providing a seamless and secure transfer of funds.
Q: Is there a minimum order requirement?
Yes, we have a minimum order requirement of $150. Orders below this amount will not be processed.
Shipping and Delivery
Q: What are your shipping options?
We offer two shipping options:
- Same Day Delivery: Receive your order on the same day. Please refer to our Shipping Policy for more details.
- Standard Delivery: Delivery within 2-3 business days. Please refer to our Shipping Policy for more details.
Q: Do you provide international shipping?
Currently, we only ship within Canada. We do not offer international shipping.
Q: How can I track my order?
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Q: What if my order is damaged or lost during shipping?
In the unlikely event that your order is damaged or lost during shipping, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Returns and Refunds
Q: What is your returns policy?
If you receive an incorrect item, you can request a refund or exchange. Please refer to our Returns Policy for more details.
Q: How do I initiate a return or refund?
To initiate a return or refund, please contact our customer support team at chemwizards.ca@gmail.com. They will guide you through the process and assist you further.
Q: How long does it take to process a refund?
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued using the original payment method.
Product Information
Q: Are your products tested for quality and purity?
Yes, all our products undergo rigorous testing to ensure high quality and purity. We work with trusted manufacturers and conduct thorough quality control checks to maintain our standards.
Q: Can I request a Certificate of Analysis (COA) for a specific product?
Yes, if you require a Certificate of Analysis (COA) for a specific product, please contact our customer support team, and they will assist you with the request.
Q: Do you provide bulk ordering options?
Yes, we offer bulk ordering options for certain products. If you are interested in placing a bulk order, please contact our customer support team to discuss your requirements and receive a customized quote.
Q: Are your products for human consumption?
No, our products are strictly for research purposes and are not intended for human consumption. They should be handled by trained professionals in a controlled laboratory environment.
Privacy and Security
Q: How do you protect customer information?
We take the privacy and security of our customers' information very seriously. We implement industry-standard security measures to protect your personal data and ensure its confidentiality. Please refer to our Privacy Policy for more information.
Q: Do you share customer information with third parties?
No, we do not share customer information with third parties unless required by law or with your explicit consent. We prioritize the protection of your privacy and only use your information for order processing and customer support purposes.
Q: Is my payment information secure?
Yes, we utilize secure encryption protocols and trusted payment gateways to safeguard your payment information. Your payment details are handled securely and are not stored on our servers.
Contact Us
If you have any further questions or need assistance, please don't hesitate to contact us:
- Email: chemwizards.ca@gmail.com
- Location: Parc Technologique, Montreal
Thank you for visiting Chem Wizards and considering us for your research chemical needs. We are committed to providing exceptional products, outstanding customer service, and fostering scientific advancements.
