Contact Chem Wizards

We're here to support your research needs with 24/7 encrypted communication and prompt responses

📞 Get In Touch

Have questions about our products, need assistance with an order, or want to discuss your research requirements? Our support team is available around the clock to assist you.

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Email Support

Support@chemwizards.ca

For order inquiries, product information, and general questions

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Encrypted Communication

PGP Key Available

For sensitive information, request our PGP key for encrypted communications

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Response Time

Typically within 2 hours

We pride ourselves on quick response times to ensure your research isn't delayed

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Multilingual Support

Multiple Languages

Our support team can assist you in multiple languages for your convenience

⚡ 24/7 Support

Our team is available around the clock to address your inquiries and provide assistance

❓ Frequently Asked Questions

Find quick answers to common questions about our products, ordering process, and support.

  • ❔ How quickly will I receive a response?

    We typically respond to all inquiries within 2 hours, 24/7. For urgent matters, please include "URGENT" in your subject line.

  • ❔ Are my communications with Chem Wizards secure?

    Yes, we use encrypted communication channels and offer PGP encryption for sensitive information. We prioritize client confidentiality in all interactions.

  • ❔ What information should I include when contacting support?

    Please include your order ID (if applicable), specific product inquiries, and any relevant details about your research needs to help us assist you more efficiently.

  • ❔ Do you provide technical support for research applications?

    We can provide general information about product properties and handling, but we do not provide guidance on specific research applications or human use.

🛡️ Privacy Assurance

At Chem Wizards, we take your privacy seriously. All communications are handled with strict confidentiality:

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Encrypted Communications

All emails and form submissions are encrypted to protect your privacy

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Minimal Data Retention

We automatically delete customer data after 14 days unless required for ongoing order processing

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No Data Sharing

We never share your information with third parties without your explicit consent